Product & Service Guarantee

shane van smiling

TV Magic has strict guidelines on the company’s principle services and products that are supplied or sold.

We firmly believe that the customer must always be perceived to be right. (Married men will understand!) It is a well-known principle that a satisfied customer tells 2 to 3 people about their experience, but an unhappy customer tells 10.

We have brilliant word of mouth and good will built up over a 22+ year period and we intend to keep it that way! This is why we pride ourselves on giving the best customer service not only in the industry but in Mobile Services in general.

In many ways providing excellent customer service is doing all the little things that customers complain about in the blue-collar industry: - not turning up, turning up late, dirty boots, poor communication, no transparency with the bill, or no bill at all!, unexplainable occurrences, body odour, damage to the home, mistreatment of pets and/or children, not cleaning up after the work.. The list is endless. TV Magic will train you in all 14 x CUSTOMER SERVICE TOUCH POINTS (the basics) as well as the more complex aspects such as warranties, product flaws, avoiding poor workmanship, costly mistakes, avoiding under quoting, navigating customer’s expectations and demands, profiling different customers and demographics, advanced customer selling techniques, proven scripting and much, much more.

When you’re part of a proven system and have the support around you – you have access to all these trade secrets. It’s no wonder why we can fast track your success – if you apply yourself.

Combine this with high quality products supplied by our own Supply Chain and you have a vehicle for attracting the very best customers, the ‘A’ customers who are happy to pay premium prices for a job well done.

MAKE YOUR BOSS DISAPPEAR AT THE DROP OF A HAT