Free TV Guarantee*

If your TV falls… we replace it AND give you another one.

FREE TV GUARANTEE – CUSTOMER OVERVIEW

HOME OF THE FREE TV GUARANTEE*

If your wall-mounted TV ever falls…
we replace it AND give you another one.

✅ Installed right 
✅ Backed for 10 years 
✅ Zero risk to you 

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🔷 What do we mean?

Let’s be clear — this isn’t a gimmick.

If your TV falls off the wall due to our installation or bracket failing:

👉 We replace your TV 
👉 AND we give you another one (up to $500)

That’s it.

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🔷 Why would we offer this?

Because we know our work.

With over 460,000 TVs mounted and two decades of experience, failures are extremely rare.
(In fact, most issues we see come from poor-quality installs done elsewhere.)

👉 When we install it, it stays installed.

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🔷 What’s the catch?

No tricks. Just a few common-sense rules:

• Must be installed by TV Magic 
• Must use a TV Magic bracket 
• Installation must remain untouched 

👉 If no one interferes with it… you’re fully covered.

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🔷 What actually qualifies?

For the guarantee to apply:

• The TV must fall off the wall 
• It must be damaged and not working 
• It must be caused by our installation or bracket 

👉 If that happens — we’ve got you covered.

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🔷 What do I get?

✔ Your TV replaced 
Handled through our insurance process ('Normal' like-for-like insurance claim)

✔ Bonus TV (up to $500) 
• Brand new 
• Our choice of model 
• Supplied to you 

👉 Our way of saying sorry for the inconvenience

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🔷 What’s not covered?

We keep this simple:

• Wall failure (water damage, rot, structural issues) 
• Any tampering or changes after installation 
• External causes (impact, storms, etc.) 

👉 If it’s not our fault, it’s not covered.

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🔷 How long am I covered?

10 years from installation

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🔷 What if I sell my house?

Good news — the guarantee can transfer 
(as long as the installation hasn’t been changed)

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Ready to mount your TV with zero risk?

👉 BOOK YOUR INSTALLATION

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*Terms & conditions apply. See full terms for details.

FREE TV GUARANTEE* – TERMS & CONDITIONS

1. The Guarantee

For installations completed from 1 May 2026, TV Magic guarantees that if your TV falls from the wall due solely to a failure of a TV Magic supplied bracket or the original installation, we will:

• Replace your TV (subject to insurance assessment), and 
• Provide one (1) additional TV, up to a maximum value of $500 AUD 

This guarantee reflects TV Magic’s confidence built on over 460,000 successful installations.

2. Eligibility

This guarantee applies only where:

• The TV was installed by an authorised TV Magic technician 
• A genuine TV Magic wall bracket was supplied and used 
• The original installation remains completely unaltered 
• A valid TV Magic invoice can be provided 

3. What Must Happen for the Guarantee to Apply

To qualify, all of the following must occur:

• The TV must fully detach and fall from the wall, and 
• The fall must result in the TV being damaged and no longer functioning, and 
• The cause must be confirmed as:
  – A failure of the TV Magic bracket, or 
  – A fault in the original TV Magic installation 

If a TV does not fall, or falls but remains functional, the guarantee does not apply.

4. What’s NOT Covered

This guarantee does NOT apply in any of the following situations:

Installation & Product Conditions
• The bracket used was not supplied by TV Magic 
• The installation was not completed by an authorised TV Magic technician 

Alterations or Interference
• The TV, bracket, or mounting has been removed, reinstalled, adjusted, or modified by anyone other than TV Magic 
• Any additional equipment has been added after installation, including soundbars, shelving, accessories, or additional cabling 

(Normal movement of approved adjustable/arm brackets is permitted — adjustment of bolts or fixings is not.)

Structural / Property Issues
• Failure caused by wall damage, weakness, or deterioration 
• Rotting timber, structural movement, or water damage 
• Any change to the wall or mounting surface after installation 

External Causes
• Impact or accidental damage 
• Misuse or negligence 
• Fire, flood, storm, earthquake, or other natural events 

Partial Failures
• The bracket bends, shifts, or loosens but the TV does not fall 
• The TV falls but is not damaged or remains operational 

5. Claim Process

• All claims must be reported to TV Magic as soon as possible 
• TV Magic will conduct an inspection of the installation 
• TV Magic reserves the right to request an independent second inspection 
• The cause of failure must be verified and approved by TV Magic before any claim is accepted 

6. Replacement TV

• The replacement TV will be assessed and provided in line with insurance outcomes 
• TV Magic is not responsible for upgrades beyond the approved replacement value 

7. Bonus TV (Additional TV)

• Limited to one (1) bonus TV per household / installation address 
• Maximum value: $500 AUD 
• Selected and supplied by TV Magic 
• Supplied as product only (installation and delivery not included) 
• Model, size, and brand may vary 

8. Multiple TVs

Where multiple TVs are installed at the same property:

• The guarantee is limited to one (1) bonus TV total, regardless of the number of TVs installed or claims made 

9. Duration

• This guarantee applies for 10 years from the date of installation 

10. Transferability

This guarantee may transfer to a new homeowner, provided:

• Proof of original installation is available 
• The installation remains unaltered 

11. General

• This guarantee applies to residential installations only 
• TV Magic reserves the right to:
  – Decline claims that do not meet these conditions 
  – Interpret and apply these terms at its discretion 
  – Update these terms for future installations 

12. Installation Records

TV Magic may take photographs of the completed installation, including bracket positioning and mounting method, for quality assurance, record keeping, and claim verification purposes.

These records may be used to assess any future claims under this guarantee.